Reports
Customer Champions
The Customer Champions list celebrates organisations that generate value for both customers and shareholders
Online network helps deliver independence and choice in aged care
Mable’s technology-driven platform empowers choice for older Australians, making it the Customer Champions winner in the Challenger Business to Consumer category.
‘They are very well led’: What makes the difference at Aware Super
If there is a superannuation fund that better delivers on the legislated purpose of super than Aware, then they haven’t found it yet.
Satellites help NRMA track down stranded members out of mobile range
The winner of the Established B2C category is NRMA Roadside Assist, which helps members even in the most remote areas.
The tech company bringing ‘white glove service’ to construction sites
They may be used to wearing hard hats, but the team at construction technology start-up Visibuild want to be known for their soft skills.
How ANC builds brands while moving boxes
One in four ANC deliveries includes an extra service. From BBQ assembly to rehoming old goods, this family-owned business is redefining logistics.
Five themes that can inspire businesses of all sizes
This year’s Customer Champions prove that delivering value to both customers and shareholders is possible, but it requires more than wishful thinking.
How we identified our 2025 Customer Champions
Entries came from more than 100 multinationals, large established companies, new businesses and government agencies.
Parking app’s convenience attracts repeat business
Surprising features aim to make the process as easy as possible for drivers.
Switched-on customer service propels Occom to top spot
The internet service provider has etched out an enviable niche in a market dominated by household-name brands.
Why focus on people is just the starting point
This year’s entrants show it’s not enough to offer good products – you have to stand for something.
Endeavour Energy uses AI and drones to ensure power for the people
The energy distributor has embraced the massive potential of artificial intelligence to serve its 1.2 million connected customers.