Optus’ decision to outsource its mobile networks and call centres offshore contributed to delays in detecting a fatal Triple Zero outage, and the telecoms group should speed up plans to bring operations back to Australia, an independent review has found.
The internal investigation, triggered after a catastrophic failure of the telco’s emergency services network on September 18 that has been linked to two deaths, recommended an overhaul of its current seven-member board led by chairman John Arthur, who admitted Optus’ failures were “unacceptable”.