Qantas has drawn a line under pandemic-era missteps which turned the airline into one of the country’s most disliked companies, paying $105 million in compensation to customers who were denied refunds for flights that had been cancelled for more than three years.
The airline did not admit fault despite the settlement of the Federal Court lawsuit brought by Echo Lawyers, a plaintiff firm, but will pay compensation to potentially hundreds of thousands of people depending on how long they had waited for a refund. The matter dates back to the start of the pandemic, when flights were cancelled and credits, not refunds, were issued.
