Yesterday
How a mind-numbing acronym became a matter of life and death
Telco bosses admit they can’t guarantee triple zero will work for every phone as the 3G shutdown exposes deadly gaps in Australia’s 4G and 5G networks.
This Month
Gail Kelly says sorry over fatal Triple Zero outage
Former Westpac chief executive and now Singtel board member has apologised for September’s catastrophic incident, but insists Optus will not be sold.
Gail Kelly set to front senators on Optus’ Triple Zero failures
Greens senator Sarah Hanson-Young says she’s pleased that Singtel’s Australian-based representatives have now agreed to face the inquiry.
February
Demand for Netflix-style mobile plans bolsters TPG Telecom profits
Consumers opting for cheaper, more flexible arrangements have helped the company take market share from its larger rivals Telstra and Optus in recent months.
‘Not good enough’: Senate may force Gail Kelly to testify at Optus hearing
Former Westpac CEO Gail Kelly may be summoned to testify at a Senate inquiry on the Optus Triple Zero outage after she declined an initial invitation to appear.
Triple Zero laws face review after catastrophic outages
The government will launch a major review of Triple Zero legislation after two major outages of the emergency services network in the past five years.
Aussie Broadband becomes third-biggest internet provider after AGL deal
AGL Energy customers who sign up to mobile and internet plans on the electricity and gas group’s website will face price and service changes.
Former Westpac CEO Gail Kelly to be called before Optus Triple Zero inquiry
Senators are preparing to grill directors of the telco group’s Singtel parent company over a fatal network failure last year.
January
New iPhone failures on Telstra network compound Triple Zero crisis
New failures of Triple Zero calls on some iPhones using Telstra’s network have intensified pressure on politicians to overhaul Australia’s emergency call systems.
Unleash challenge to big three telcos, OECD tells Australia
Encouraging a fourth mobile services operator to compete with Telstra, Optus and TPG Telecom could lower consumers’ phone bills, the organisation says.
Optus decides to bring its entire retail network in-house
The country’s second-largest telecoms business had already taken over the operation of some franchised stores, but will assume control of the rest this year.
Telcos knew some phones wouldn’t be able to reach Triple Zero on 4G
Australia’s big telcos did not initially block mobile phones they couldn’t connect with Triple Zero services over 4G because they didn’t want to cut people off.
Telstra did not inform rival of death related to Triple Zero failure
Emails released by Telstra show it did not inform another operator of a death in NSW, despite being aware its phone calls had failed to connect with Triple Zero.
December 2025
Watch: Ben Duckett probed by England after appearing drunk in video
Officials said they would seek to “establish the facts” following the emergence of a 78-second clip on X in which the player appears unsure how to get home.
Optus failed customers but CEO should keep his job, review finds
The telco and its contractors failed to ‘deal immediately’ with warning signals, an independent review into the company’s emergency call outage has found.
Telcos to pay billions more for spectrum after backlash
Telstra, Optus and TPG Telecom could be charged $7.3 billion to use the radio waves that transmit phone calls, up to $2.3 billon more than initial estimates.
Telco industry accused of Triple Zero death ‘cover-up’
A Senate inquiry has heard of another death linked to the failure of a Samsung mobile device to connect to emergency services on the Vodafone mobile network.
November 2025
Optus botched another email address on Triple Zero outage: Telstra
The revelation underscores the failure of the Singaporean-owned telco group’s systems as it suffered another mobile service breakdown.
Optus CEO Stephen Rue goes where there’s no phone signal
It takes going to the ends of the earth to get a break from some scandals.
Inflation ticks up; ‘Significant’ Optus outage; The Big AI Short?
Read everything that’s happened in the news so far today.
